Privacy Policy
Effective Date: May 11, 2026
Fresh Level is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We collect information that you voluntarily provide to us when you:
- Request a consultation or service through our website
- Contact us via email or other communication methods
- Engage our professional services
This information may include:
- Full name
- Email address
- Age range and demographic information
- Financial information relevant to retirement planning services
- Superannuation details
- Employment information
- Any other information you choose to provide
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Provide retirement planning and pension advisory services
- Respond to your inquiries and service requests
- Communicate with you about your consultations and services
- Improve our website and service offerings
- Comply with legal and regulatory obligations
- Prevent fraud and maintain security
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our business, subject to confidentiality agreements
- Legal Requirements: When required by law, court order, or government regulation
- Professional Advisors: With other professionals (such as accountants or lawyers) when necessary to provide comprehensive advice, with your consent
- Business Transfers: In connection with any merger, sale of company assets, or acquisition
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure server infrastructure
- Encryption of sensitive data
- Regular security assessments
- Restricted access to personal information
- Staff training on data protection
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This includes retention periods mandated for registered tax agents and financial service providers.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information in certain circumstances
- Object to or restrict certain processing of your information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise any of these rights, please contact us at [email protected]
Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For more information, please see our Cookies Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date. We encourage you to review this policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Fresh Level
Level 3, 142 Edward Street
Brisbane QLD 4000
Australia
Email: [email protected]
Compliance
This Privacy Policy is designed to comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR) for European residents.